Shared Hosting, Reseller Hosting and Dedicated Servers supplier, HostNine, has employed a new leader for the firm’s client service dep..
Geoff Crump formerly served as director of consumer relations at FastServers.net, and studied Theater at Nazareth Varsity in Rochester, N.Y. Ben Gabler, operations boss, HostNine observed, ”HostNine is in a period of organizational improvement.
We have recognized that while we are good at what we do, and our shoppers are satisfied, we must actively attempt to operate more effectively, effectively, and with a more robust spirit of invention. Geoff Crump shares our vision and will serve as a catalyst to effect positive strategic and tactical change in the months and years to come.”. According to company, Mr Crump is a tested expert with empathy, vision, and commitment, with over sixteen years of buyer service experience.
As purchaser service boss ( CSM ), Mr Crump’s pro responsibilities will include handling employee-customer interactions ( thru helpdesk, live chat, and phone ), introducing methods to measure purchaser satisfaction and collect qualitative feedback, and developing and implementing strategic change. HostNine will use Crump’s experience to stick to more firm quality controls standards, including boundaries on hold times, ticket reply times, and depth-of-response.
Mr Crump explained, ”I look at client service as a balanced, symbiotic relationship between the consumer and the business. No-one part can entirely get by without the other, and the most impressive results come from a working relationship built on communication and understanding. HostNine, LLC is a business leader in website hosting, reseller hosting and dedicated servers. Running all Dell PowerEdge servers found thru 10 different info centers around the globe, HostNine gives a 99.9 p.c network uptime guarantee to its patrons.
For more about reseller hosting from HostNine, please visit: www.hostnine.com/reseller-hosting.
To learn more about HostNine, please visit: www.hostnine.com.
