FatCow website hosting has made public a purchaser base expansion of more than 29% in First-quarter of 2009, with the company new signups augmenting dramatically, whilst improving new purchaser satisfaction rates. Paul Bukhovko, Marketing Boss at FatCow remarked, ”FatCow was set up on the idea if you treat consumers well, they will return the favor. By listening to their recommendation, we are able to make real enhancements.
For instance, we have been in a position to increase client satisfaction with our support team by 16% since this time last year.”. FatCow credits almost all of its expansion to some key initiatives. To guarantee satisfaction among existing clients, FatCow started a new Shopper Experience office, which conducts usability studies, focus groups and a selection of service- and product-related surveys. The FatCow website hosting Company also expanded its hosting offering incredibly by removing storage and transfer limits. FatCow raised its marketing budget this year, and Bukhovko saw extreme enhancements in conversions in almost all of FatCow’s advertising and affiliate channels. The improvement coincided with enhancements to its hosting plan, tools, platform–and the company-wide dedication to staying consumer focused.
Mr Bukhovko concluded, ”Our patrons are chuffed, that means they are staying with us, buying extra accounts and referring new buyers to us. Next quarter, we’ll be employing social media to reach out to our shoppers and develop a better appreciation of who they may be and what they need from us.”. FatCow provides shared website hosting solutions for people and small- to medium-sized companies searching for a cheap, trustworthy website hosting option. FatCow pioneered the ‘one plan one price’ philosophy when it commenced offering its signature all-in-one Net site hosting solution, The FatCow, back in 1998.
For more information, please visit www.fatcow.com.
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- Paul Bukhovko
